优游国际

Contoh dialog 2
Customer: Good morning.
Customer service: Good morning, Sir. May I help you?
Customer: Yes, please. I need to change the schedule of my ticket.
Customer service: Alright, Sir. May I see your ticket and ID card?
Customer: Sure. Here it is.
Customer service: Okay, Sir. Your train departure is on Sunday, 27th December 2020 at 8 a.m. What day and time do you want it to be?
Customer: Could I change it to Saturday at 8 a.m.?
Customer service: I’m afraid that it is already full, Sir. Do you want to change it to the next departure?
Customer: What time?
Customer service: At 9.30 a.m., Sir.
Customer: Okay, it doesn’t matter.
Customer service: Alright. This is your new ticket, Sir. Is there anything else I can help you with?
Customer: No, thank you.
Customer service: Alright, Sir. Thank you for using our service.

Terjemahan
Pelanggan: Selamat pagi.
Customer service: Selamat pagi, Pak. Bisa saya bantu?
Pelanggan: Ya. Saya perlu mengubah jadwal tiket saya.
Customer service: Baiklah, Pak. Boleh saya lihat tiket dan kartu identitas Anda?
Pelanggan: Tentu. Ini.
Customer service: Baik, Pak. Keberangkatan kereta Anda yaitu hari Minggu, 27 Desember 2020. Hari apa dan jam berapa yang Anda inginkan?
Pelanggan: Bisakah saya mengubahnya jadi hari Sabtu jam 8?
Customer service: Saya khawatir sudah penuh, Pak. Apa Anda ingin mengubahnya ke keberangkatan setelahnya?
Pelanggan: Jam berapa?
Customer service: Jam 9.30, Pak.
Pelanggan: Oke, tidak masalah.
Customer service: Baiklah. Ini dia tiket baru Anda, Pak. Apa ada hal lain yang bisa saya bantu?
Pelanggan: Tidak, terima kasih.
Customer service: Baiklah, Pak. Terima kasih telah menggunakan layanan kami.

Baca juga: Contoh Dialog Bahasa Inggris tentang Liburan

Contoh dialog 3
Customer service: Hello, this is Bumi Express. May I help you?
Customer: Yes. I want to ask about the shipping of my package. Last Sunday, I ordered an item in X apps from the seller in Solo, and my address is in Magetan. But I checked it online and it said that the package now is in Bandung. Could you please explain about this?
Customer service: Alright, Sir. I’m sorry to hear that. We will try to help you track the package. May I know your delivery receipt number?
Customer: Okay. It’s BE1234567.
Customer service: Please wait a moment, Sir.
(After a few seconds)
Customer service: Your package is on the right track, Sir. You can wait until your package arrives. Please tell us again if in three days the package isn’t in your hand sorry. We do apologize if the listed information isn’t correct.
Customer: Alright. Thank you for the explanation.
Customer service: You’re welcome, Sir.

Terjemahan
Customer service: Halo, dengan Bumi Express. Ada yang bisa saya bantu?
Pelanggan: Ya. Saya ingin bertanya tentang pengiriman paket saya. Hari Minggu lalu, saya memesan sebuah item di aplikasi X dari penjual di Solo, dan alamat saya di Magetan. Namun saya memeriksanya dan paketnya ada di Bandung sekarang. Bisakah Anda jelaskan tentang hal ini?
Customer service: Baiklah, Pak. Saya menyesal mendengarnya. Kami akan membantu Anda melacak pengirimannya. Bolehkah saya tahu nomor resi Anda?
Pelanggan: Oke. Nomornya BE1234567.
Customer service: Tolong tunggu sebentar, Pak.
(Setelah beberapa detik)
Customer service: Paket Anda ada di jalur yang benar, Pak. Anda bisa menunggu sampai paket Anda tiba. Tolong beritahu kami kembali dalam tiga hari jika paketnya tidak berada di tangan Anda. Kami meminta maaf jika informasi yang dicantumkan tidak benar.
Pelanggan: Baiklah. Terima kasih atas penjelasannya.
Customer service: Sama-sama, Pak.